Frequently Asked Questions (Custom orders, shipping options, etc). - Supernal Geography

Frequently Asked Questions (FAQ)

Q:  Can I ask for a custom order directly from Joseph Gaines rather than being required to use the photo lab and checkout process on this site?

A:  Absolutely!  Drop Joe a line directly at joe@supernalgeography.com.  We can discuss a wide variety of options, including whether special handling may be necessary for your order.  Additional fees may apply.

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Q:  Do the "Supernal Geography" watermarks shown on the images on this site appear on the prints or other printed items I order?

A:  Nope! They are a layer of intellectual property protection only for display on this site; they will not appear on any items you order unless you expressly ask Joe to create a custom order to include them.  Drop Joe a line directly at joe@supernalgeography.com for more information.

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Q:  Do I have to use the shipping options provided during the checkout process on this website?

A:  Only if you are completing an order via the customer interface on this site; orders submitted that way go to Bay Photo Lab in California and are shipped directly from there. For shipping alternatives, including pick-up availability for those in or able to get to the Denver area, please e-mail Joe directly at joe@supernalgeography.com.

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Q:  If I live in or near the Denver area or can get there, can I arrange to pick up the order instead of having it shipped? 

A:  For shipping alternatives, including pick-up availability for those in or able to get to the Denver area, please e-mail Joe directly at joe@supernalgeography.com.

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Q:  Do you support local photography businesses in Colorado?

A:  Absolutely!  I highly recommend Reed Art & Imaging in Denver, and will likely use them to complete your custom order, should that be necessary.

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Q:  What if I have more questions not listed here?

A:  Drop Joe a line!  He'd love to hear from you at joe@supernalgeography.com.